🎄 CHRISTMAS SALE | UP TO 50%OFF + FREE SHIPPING

0

Your Cart is Empty

Once an order has been placed, it cannot be edited or cancelled. Orders are processed inmediately to ensure timely delivery. 

Our policy lasts 7 days from the delivery date of your purchase. If you contact us for a return after the 7-day period, you will not be eligible.

Exceptions apply to a defective or damaged item which need to be reported within 48-hours. See the “Damaged, Defective, or Incorrect Item” section below for more details.

To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.

All returning items will be reviewed upon receipt, and the requested refund, exchange, or store credit will be issued if approved.

Several types of goods are exempt from being returned, like intimate or sanitary goods:

  >Underwear/lingerie, and swimwear unless the item is clearly unopened.

  >Hats and hair accessories unless unworn and the tags still in place.

  >Earrings and body jewelry - we are unable to refund or exchange any earrings or body jewelry.

  >Quilts, duvets, pillows, and bedding unless the original packaging remains undamaged and unopened.

  >Cosmetics, toiletries, feminine hygiene products, and towels. We will only accept returns if they are in a saleable condition with unbroken seals and packaging.

  >Due to COVID-19, no clothing or shoes can be returned unless is unused and unopened.

Original shipping fee charged within the order is neither refundable nor given as store credit. If the product is inspected and determined to be in like new condition for gadgets, and clothing has not been worn or show obvious signs of wear Bump Bear retains the right to charge you a 20% restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.

Shipping cost for returning the product is neither refundable nor given as store credit. The customer will be responsible for paying for their own shipping costs for returning the product. A tracking number must be provided for returns. The returning address is provided once you contact our Customer Support Team.

Please, DO NOT send your purchase back to the manufacturer (the address displayed on your package). You will not be eligible for a refund or exchange if you do so. WE MUST CONFIRM THE RETURN BEFORE YOU SEND IT BACK. Please email us first and follow the instructions stated above.

All packages that are “returned to the sender” for one of the following reasons: delivery failed, unreachable address, customer did not pick-up the item, customer changed the address and move from the original place, or any other reason that clearly states that was not caused by the courier or the store mismanagement, will not be eligible for refund. Instead, the customer will be eligible for store credit or reshipment of the item. For reshipment, the customer will be responsible to pay the reshipment fees.

A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.

If you receive a damaged or defective item, please submit a request to our Customer Support Team

If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

For an exchange, verify the "Returns" section above to see if you qualify for a "return exchange". 

The customer must pay a shipping fee for sending the new item. 

Once the returned item has been confirmed and accepted, we will send an invoice to the customer email with the required shipping fee to be paid for the new item.

We do not refund due to shipping times. We clearly provide the estimated delivery time in the “Shipping Policy Page”, "Thank You Page”, “Order Confirmation Email”, “Shipment Confirmation Email”, among other communication channels.

Shipping fee is non-refundable.

For items either lost in transit or which order status indicates "shipment canceled", we will send a new item as soon as it is reported to our Customer Support Team. No refund is given due to these shipping statuses.

All packages that are “returned to the sender” for one of the following reasons: delivery failed, unreachable address, customer did not pick-up the item, customer changed the address and move from the original place, or any other reason that clearly states that was not caused by the courier or the store mismanagement, will not be eligible for refund. Instead, the customer will be eligible for store credit or reshipment of the item. For reshipment, the customer will be responsible to pay the reshipment fees. 

You will be responsible for paying for your own shipping costs for returning your item. The returning shipping cost is not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.