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Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Our products are shipped directly from manufacturers and are often made on-demand. As a result, our shipping and processing times are a bit longer than what you may be used to. 

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which could take up to 7 business days or workdays (without counting weekends).
  • Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. After processing and leaving the warehouse, items usually take between 2-6 weeks to be delivered under normal circumstances.

It is important to notice that during the holiday season shipments can be delayed due to high product demands. This means that the product could take between 5 - 10 additional business days or workdays (without counting weekends) before shipment.

NOTE: These are estimated delivery times and we do not guarantee delivery dates. We will, however, always do our best to deliver on or before your delivery date.

Some countries require by law to collect an extra shipping fees when the item arrives to their country, like taxes, duties, and other types of fees. The customer is responsible for that shipping fee and should pay it with the appropriate agency as required by their country's regulation.

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. We do not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

CUSTOMS & REGULATIONS

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time

You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country

Currently, we are able to deliver only to the countries listed in the following table:

Shipping Locations
Australia Iceland Singapore
Austria Ireland Slovakia
Belgium Israel Slovenia
Canada Italy South Korea
China Japan Spain
Denmark Luxembourg Sweden
Finland Netherlands Switzerland
France New Zealand Thailand
Germany Norway Turkey
Greece Poland United Arab Emirates
Greenland Portugal United Kingdom
Hong Kong Romania United States

 

Questions about the Shipping Policy should be sent to our Customer Support Team.