If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you if the item is in stock.
Please contact us within 48 hours after receiving yours. Our store do not accept Returns in relation to damage or faulty items after the 48 hours have passed.
We under any circumstances will receive return of intimate items. This includes the swimwear, lingerie or underwear.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customer must provide phone number and any aditional information needed.
If you have other concerns, please contact our Customer Service via email (email@example.com). Offensivewear will not be held liable for packages that are returning to sender without contacting support for shipping information and reason of returning the item.
Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered and Offensivewear is not held responsible for any lost packages.
Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total...so please be careful on the information that you provide.
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. Cancellation Policy Can I cancel my order(s)? Yes. Cancellations must be made within 1 hour of order placement.
Send us an email within that hour and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside that hour window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer.
Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.
Offensivewear reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at firstname.lastname@example.org